Privacy Policy

Introduction

Shop Equipment Service LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Submit a service request or contact form
• Request a quote for services
• Contact us via phone or email
• Schedule a service appointment

This information may include:

• Full name
• Business name
• Phone number
• Email address
• Physical address
• Equipment information (make, model, serial numbers)
• Service history and notes

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

How We Use Your Information

We use the information we collect for the following purposes:

• Respond to your service inquiries and requests
• Schedule and perform equipment service and maintenance
• Send service reminders and maintenance notifications
• Process payments and maintain business records
• Communicate about our services and special offers
• Improve our website and customer experience
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Partners

We may share information with equipment manufacturers for warranty claims, parts ordering, or technical support when necessary to complete your service request.

Service Providers

We may engage third-party companies to help us operate our business, such as payment processors or email services. These providers are bound by confidentiality agreements and may only use your information to perform services on our behalf.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

If our business is sold, merged, or acquired, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Service records may be retained for the duration of our business relationship plus additional time as required for legal and regulatory compliance.

Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to certain exceptions.
• Opt-out: You may opt-out of receiving marketing communications from us.
• Data Portability: You may request your data in a portable format.

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our website. For more information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Shop Equipment Service LLC
6078 County Road 381
Tyler, TX 75708
United States

Phone: +1 (475) 362-3530
Email: contact@shopequipmentservice.net

Requesting Data Deletion

To request deletion of your personal information, please send a written request to our email address above. Include your name, contact information, and the specific data you would like deleted. We will respond to your request within 30 days.